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Legal Terms and Conditions:

Designs (copywritten 2003) by Judy Cochrane – Round House Designs LLC

SHIPPING & RETURNS

Our packages are sent Monday – Friday via the U. S. Postal Service or Federal Express. Typical orders usually arrive within 10-14 business days (for in-stock items only) after order is placed and payment is approved. The amount of time to ship is reflective of handcrafted items being created. However, JCCOCHRANE/SPITITUALITEE does have a modest inventory and it is possible to get a shipment sooner. Shipping and handling charges include order processing.  [need to figure out shipping prices]

Second Day Delivery

Please contact us at hello@jccochrane.com to check to see if possible on availability of your item(s). Additional charges will be applied. (approx 12.95)  

Overnight Delivery

Please contact us at hello@jccochrane.com to check to see if possible based on availability of your item(s).  Additional charges will be applied. (approx 18.95) 

Certain items are excluded due to weight or size. With this option your package will be delivered by the end of the following business day if your order is placed before 3 p.m. Mountain time (Excluding Holidays)

For shipping service and delivery to Alaska, Hawaii, Puerto Rico, USA Possessions, and foreign countries please email  Customer Service at hello@jccochrane.com for pricing and details. Customers with orders shipped internationally are responsible for all duties and taxes.

NOTE: The above rates apply if all items are shipped to one address. If we are shipping to two or more addresses, the above rates apply for each address.

For shipments outside the continental USA, please email our Customer Service Center at hello@jccochrane.com

Please expect three days to shipping time frames during Holidays as most carriers are closed.  

Return/exchange on Apparel & Jewelry:

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund or exchange in the same form as the original payment type within the first 90 days. Refunds for items returned more than ninety days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. No sale is final. 

Return/exchange on Hypnotherapy Cd’s and Music Cd’s (excluding all amazon.com sales)No returns on CD’s. If seal is broken. All books and music other than the “Begin Within" series  need to be returned or exchanged by contacting us at hello@jccochrane.com.

Please indicate your reason for returning the item(s) on the packing slip you received with your purchase. Package the item(s) and the packing slip securely  and return to us.  Please contact customer service via email (hello@jccochrane.com) or call 520.299.3388 for assistance in returning these items.

The purchase price of the merchandise will be credited back to your original method of payment. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. Special offers may be subject to reduction by a return/exchange or cancellation.

In the case of an exchange, a new charge will be issued to your account for the replacement.

If you live outside of the USA, or have an APO/FPO address, send the package to: JCCOCHRANE.COM/SPIRITUALITEE, Returns Department, PO BOX 370 ROWLETT TX 75088.

We recommend you use a form of traceable delivery and insure your package for your protection. Please do not send the package C.O.D., as we do not accept returns shipped C.O.D.

Address for returns:

JCCOCHRANE.COM/SPIRITUALITEE

Returns Department

PO BOX 370

ROWLETT TX 75088

A credit will be issued as soon as we receive and process your return.

Please allow up to two billing cycles for a refund to appear on your credit card statement.

Special offers may be subject to reduction by a return/exchange or cancellation.

A return and exchange form is enclosed with every package.Click here for a printable return and exchange form.

Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion on the back of the form.

The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.

Payment options:

For your convenience we accept the following major credit cards: Visa, Mastercard, American Express and Discover.

We now require the use of your credit card security code. You will be prompted for this code during the check out process. The code is created by your credit card company to prevent fraudulent use of your credit card. It is usually a 3-4 digit number found on the back of the card. For additional information regarding this code please contact your credit card company.

We also accept a check or money order as a valid form of payment. For this service please mail your order form and payment to us at:

JCCOCHRANE.COM/SPIRITUALITEE

Returns Department

PO BOX 370

ROWLETT TX 75088

Checks returned unpaid by your financial institution are subject to a Service Charge of $35 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited from your account. Checks printed with a P.O. Box address will be held approx. 3 weeks to verify funds unless a complete address and phone number are provided on the order form.

PRIVACY POLICY

OUR COMMITMENT TO YOUR PRIVACY – We believe the responsible use of information is important for meeting your needs and providing consistent service quality. The more we understand about you and your needs, the better we can suggest book selections and products that are relevant to you. This privacy statement explains data collection and use practices of RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM Online; it does not apply to offline products or services. RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM collects and maintains Personal Identifiable Information (PII) for its members, which is reasonably related to servicing member accounts: the PII we collect and maintain includes name, shipping or billing addresses, telephone number, email address, and, if provided (by you), credit card information (please scroll down to review our Security Protection and Safeguard Procedures in place to protect your PII).

Our website and email use “cookies" and similar means to collect aggregate statistical information. Aggregate information is demographic information and does not identify any individual member. We may use or disclose aggregate information for any purpose. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies are uniquely assigned to you, and are designed to be read only by a Web server in the domain that issued the cookie to you. Cookies are also used to recognize members’ preferences, temporarily store session information (such as items that consumers add to their shopping cart), and past activity at our site in order to provide better service and easier access when members return to our site. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other websites you visit. We do use third-party advertising companies to serve advertising on our behalf. These companies may also employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous. If you would like more information about this practice and your choices,click here

RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM will only use your e-mail address to contact you about merchandise or product offerings which may be of interest to you, to contact you about your account, or for RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM internal use.

The following types of companies are sometimes permitted to use our members names and mailing addresses to promote quality goods and services: Catalog, Publishing, Fundraising/Non Profit, Financial, Credit Card, Insurance, Newsletters, Club/Continuity programs, Education and Seminar Companies. From time to time, RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM may make arrangements with other companies to provide you with joint products or services. Under these circumstances, where permitted by law, the information shared with such outside companies will be limited to that which is necessary for them to do their job. These companies are required to keep your information secure and use it only for the permitted purpose authorized by us. If you prefer not to have your name and mailing address released or prefer that we not send you e-mail communications about offerings which may be of interest to you, please let us know by writing to: Member Service Center, RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM PO BOX  or by sending an e-mail to hello@JCCOCHRANE.COM. Please note that this Privacy Statement and the choices you make on this site will not necessarily apply to personal information you may have provided to other clubs operated by the parent entity of RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM in the context of other products or services.

All our third party service providers who may need access to our members information to perform fulfillment and other services are held to the strictest confidentiality requirements and are (a) only authorized to use the PII for the intended purpose accessed and (b) not permitted by us to use PII in any other way or for any other reason.

While we do offer childrens products, we do not solicit children but, rather, their parents. Any information we do have on file relating to the children of members is used for internal purposes only in conjunction with their account. We do not offer or disclose specific individual information about our members’ children (other than the fact that there are households with children of a particular age range and sex).

Personally identifiable information collected on this site may be stored and processed in the United States or any other country in which RHD LLC JCCOCHRANE.COM & dba SPIRITUALITEE.COM or its partners, affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM may disclose personal information if required to do so by law or in the good faith belief that such action is necessary, as required by or permitted by law, to protect and defend the rights or property of RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM, or to act in urgent circumstances to protect the personal safety of users of RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM , its Web sites, or the public. For example, RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM may share personal information to protect against fraud or to service your account.

In the case of a merger, sale or reorganization of some or all of our business we do reserve the right to transfer your PII and other information. By using this site, you consent to the data practices described in this statement.

We may occasionally update this Privacy Statement. For material changes to this Privacy Statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this Privacy Statement to stay informed about how we are protecting the personal information we collect. Your continued use of the service constitutes your agreement to this Privacy Statement and any updates.

This policy and all of our legal obligations are subject to the laws of Arizona and the USA, regardless of the location of any user. Any claims or complaints must be filed in the USA in the State of Arizona. RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM welcomes your comments regarding this Privacy Statement. If you believe that RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM has not adhered to this Statement, please contact us by email or by postal mail at the addresses listed above, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

WEBSITE TERMS & CONDITIONS

INVITATION

RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM maintains this site (the “Site") for your personal entertainment, information, education and communication. You may only download material displayed on the Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material. It is strictly prohibited to modify, transmit, distribute, reuse, re-post, “frame" or use the content of the Site for public or commercial purposes including the text, images, audio and/or video without RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM written permission. IT IS STRICTLY PROHIBITED TO DOWNLOAD THE IMAGES OF THE PRODUCTS FOR SALE WITHIN THIS SITE.

TRADEMARKS

The trademarks, logos and service marks (the “Trademarks") displayed on the Site, unless otherwise specified, are either the registered and unregistered trademarks of RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM parent entity or used under license. Nothing contained in the Site should be construed as granting by implication or otherwise, any license or right to use any Trademark displayed in the Site without the written permission of RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM or any third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, is strictly prohibited. You are hereby also advised that RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

OWNERSHIP

Everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided for in these terms and conditions or in the text of the Site without the express permission of RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM which neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned or affiliated with RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM

INTELLECTUAL PROPERTY, PRIVACY and PUBLICITY

Images of people or places displayed in this Site are either the property of, or used with permission by RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM. The use of these images by you, or anyone authorized by you, IS PROHIBITED unless specifically permitted by these terms and conditions or specific permission provided elsewhere on the Site or you secure the necessary permission from the rights holder. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

CONFIDENTIALITY

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM or its affiliates for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM reserves the right to remove any content posted at any time at its sole discretion. RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM will fully cooperate with any law enforcement authorities or court order requesting or directing RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM to disclose the identity of anyone posting such information or materials.

SECURITY

We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards to guard your nonpublic personal information. We protect your account information by placing it on the secure portion of our Web site, using firewalls and other security technology to protect our network and systems from external attacks, and requiring you to enter a unique user name and password to access your account information online. Also, our servers have been enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized parties from viewing the nonpublic personal information that you provide or access during a secure session (look for the padlock icon on your browser). In addition, we employ VeriSign’s digital certificate services to authenticate that you are transacting with our Web site.

DIGITAL MILLENNIUM COPYRIGHT ACT (PUBLIC LAW 105-304) WEBSITE POLICY AND PROCEDURES FOR COMPLIANCE

In accordance with the Digital Millennium Copyright Act, this Site has adopted a policy toward copyright infringement on its book club website. In furtherance of this policy, this Site will block access to and/or remove any material that it believes in good faith to be copyrighted material that has been illegally copied and submitted to our Site. This policy shall cover all aspects of the Site, including but not limited to author chats, images, graphics, book reviews, and all member-generated content posted on any portion of our Sites.

PROCEDURE FOR REPORTING COPYRIGHT INFRINGEMENTS:

First, Submit a formal Notice of Copyright Infringement containing the following information: (1) The material being infringed or otherwise objectionable (2) Where on the site the infringements are located (3) The name of the person/entity complaining (4) How this person/entity may be contacted (5) A signed statement that the complainant has good faith belief that the material is infringing or unlawful and (6) A statement made under penalty of perjury that content of the Notice is truthful and the complaint is expressly authorized by the copyright holder to submit the Notice.

Next, send the Notice of Copyright Infringement to this site’s Designated Copyright Infringement Agent:

Athur Weiss-Attorney

2730 E. Broadway #230

Tucson,Az. 85716

Attn: Arthur Weiss c/o Legal Services Department for RHD LLC

Fax (520) 319-9058Or via email to: (weiss60@msn.com)

Within a reasonable time after this information is received, the following action will be taken: (1) The infringing material or Site will be blocked (2) Reasonable efforts will be taken to promptly inform the infringing user of the situation (3) In the case of first-time offenders, the infringing material will be removed (4) To the extent possible, repeat offenders will be removed permanently from the system.

The infringing user may respond with a counter notice which may include a signed statement, made under penalty of perjury, that the user has a good faith belief that the removal or disablement was a result of a mistake or misidentification. A complete listing of the infringing user’s contact information and a consent to jurisdiction in Federal Court in the infringing user’s district must also be included, along with a statement that the infringing user will accept service of process from the original complainant. If such counter notice is received by the site’s Designated Copyright Agent, a copy of the counter notice will be sent to the original complainant. The user’s material and access will be restored in 10 to 14 days unless the Designated Copyright Agent is informed that a lawsuit has been filed over the infringing material.

ACCURACY

While RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM uses reasonable efforts to include accurate and up-to-date information on the Site, RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM makes no warranties or representations as to its accuracy nor does ONE RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM assume any liability or responsibility for any errors in the content of the Site.

DAMAGES and WARRANTIES

Your use of and browsing in the Site are at your own risk. Neither RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to or use of the Site. Without limitation, everything on the Site is provided to you “AS IS" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

VIRUS

RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in, the Site or your downloading of any materials, data, text, images, video or audio from the Site.

LINKS

RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM has not reviewed all of the sites linked to the Site, is not responsible for the content of any off-Site pages or any other sites linked to the Site. Your linking to any other off-Site pages or other sites is at your own risk and the fact that there is a link to RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM site should not be construed as an endorsement of either the linked Site’s content or sponsors.

TRADING WITH ENEMIES

Software from this Site is further subject to United States Export Controls. No software from this Site may be downloaded or exported 1) into (or to a national or resident of) Cuba, Iran, Iraq, Libya, North Korea, Syria or any other country to which the United States has embargoed goods; or 2) anyone on the United Stated Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

REVISIONS

RHD LLC dba JCCOCHRANE.COM & SPIRITUALITEE.COM may at any time revise the terms and conditions herein by updating this Legal Page. You are bound by any such revisions and should therefore periodically visit this page to review the then-current terms and conditions.

The policy as stated herein is effective as of: 02/01/06